Effective date: 9 November 2026
These Terms and Conditions (“Terms”) govern your access to and use of https://firaki.pk and purchases made through the Firaki online store. By using the website or placing an order, you agree to these Terms and any applicable policies linked from this page. Please read them carefully. If a provision conflicts with a non-excludable right under applicable law, that right will prevail.
1. About Firaki
Firaki is an online retailer offering a changing range of products, including automotive accessories, personal accessories and other everyday essentials. Our business contact details appear at the end of these Terms. Product categories, inventory and available services may change as the store develops.
2. Website Use and Customer Responsibilities
You agree to use the site lawfully and not to interfere with its operation, misuse accounts, submit fraudulent orders, attempt unauthorized access, upload malicious material or use the site in a way that violates the rights of others. You are responsible for the accuracy of information supplied during checkout and for keeping any account login credentials confidential. Notify us if you suspect unauthorized activity involving your account.
3. Product Information and Availability
We aim to present product names, descriptions, images, specifications and prices as accurately as reasonably possible. Photographs may differ slightly from physical products due to lighting, screens, packaging revisions or manufacturer variations. Before purchasing, review the details and compatibility requirements of the particular item; information about one model does not necessarily apply to another.
Products may become unavailable, be discontinued or change in price. We may correct obvious website errors and contact you where an order cannot be fulfilled as displayed. We will not substitute a materially different product without an appropriate opportunity for you to accept or decline the substitution.
4. Prices, Currency and Charges
Product prices are displayed in Pakistani rupees (PKR), unless clearly stated otherwise. Applicable delivery charges, discounts and other amounts are shown in the cart or at checkout. Taxes or fees will be applied as required and disclosed where applicable. Prices and promotions may change, but changes do not retroactively alter a completed order except where correction or cancellation is required for a clear error or by law.
5. Orders and Acceptance
Submitting an order is an offer to purchase the selected items. An automated acknowledgement means that the request was received; it does not necessarily confirm final acceptance or dispatch. We may verify order information, inventory or payment before fulfilment. We may cancel or refuse orders involving unavailable inventory, suspected fraud, an unsuccessful payment, delivery restrictions or clear listing mistakes. Amounts successfully collected for items cancelled by Firaki will be refunded through an appropriate available method.
6. Payments and Payment Providers
Customers may select from the payment methods actually displayed at checkout, which can include Cash on Delivery, eligible payment cards, bank transfers, digital wallets and other supported electronic methods. Availability may vary by order or destination. Electronic transactions are submitted to a payment service provider and may be subject to issuer or provider verification, authorization, fraud checks, processing delays, chargeback rules and payment-service terms. Firaki may hold or cancel an order if payment is not confirmed. For online payments, keep the payment confirmation and your Firaki order number; apparent authorization does not guarantee fulfilment if the transaction is later reversed or flagged. Refunds follow our published Returns Policy and will ordinarily be initiated through the original payment method when technically supported. Never send card PINs, CVVs, passwords or one-time codes through email, chat or WhatsApp.
7. Shipping, Returns, Refunds and Cancellation
Delivery methods, shipping charges, cancellation requests, return eligibility, refund methods and associated charges are explained in our Delivery, Returns, Refunds and Cancellation Policy at /delivery-returns-refunds/. Please read that policy before ordering. Firaki offers a voluntary 15-calendar-day standard return window, subject to its published conditions and non-excludable statutory rights. Customer-paid return shipping ordinarily applies to eligible change-of-mind returns; defect or fulfilment-error remedies are assessed separately.
8. Limited Product Warranty
Covered products include a 30-day limited warranty against eligible manufacturing or workmanship defects, as explained in our Limited Product Warranty Policy at /warranty-policy/. The warranty excludes customer-caused damage, misuse, unauthorized modifications and ordinary wear, subject to applicable law. A voluntary commercial warranty does not replace statutory consumer rights.
9. Product Safety and Proper Use
Use products only for their intended purposes and follow the instructions, warnings and specifications provided with each item. For automotive products, verify vehicle compatibility, electrical requirements, pressure ratings and other safety information before use. Do not use damaged or unsuitable equipment. Firaki is not responsible for harm arising solely from misuse or use contrary to clear safety instructions, except to the extent liability cannot lawfully be excluded.
10. Accounts and Electronic Communications
You may be able to shop as a guest or create an account, depending on website settings. Account holders are responsible for maintaining the confidentiality of their credentials and for updating their information. By providing an email address or phone number in connection with an order, you acknowledge that we may contact you for necessary transaction, verification, delivery, customer-service or security communications.
Optional promotional communications are separate from necessary order messages and will be handled according to our Privacy Policy and applicable marketing preferences.
11. Promotions, Discounts and Gift Offers
Any promotional offer is subject to the conditions published with it, including eligibility, dates, product restrictions, minimum purchase requirements and usage limits. Unless an offer expressly states otherwise, promotions may not be combined. We may correct obvious promotional errors or suspend misuse. Rights arising from completed transactions and applicable consumer law remain unaffected.
12. User Reviews and Submitted Content
If the website permits reviews or other submissions, you must provide honest, relevant content and must not submit misleading, abusive, unlawful, infringing or spam material. We may moderate or remove submissions that breach these standards. A review reflects its author’s opinion and is not necessarily an endorsement or factual guarantee by Firaki.
13. Intellectual Property
Unless otherwise indicated, Firaki’s branding, original website text, layout, graphics and other owned content are protected by applicable intellectual-property rights. You may use the website for personal shopping and ordinary lawful reference, but you may not reproduce our protected content for commercial purposes without permission. Manufacturer names, trademarks and third-party materials remain the property of their respective owners.
14. Third-Party Websites and Services
Links to payment providers, courier platforms, social-media services or other external resources may be supplied for convenience. We do not control the content, availability or terms of independent third-party websites. Where you use those services, their applicable terms and privacy notices may also apply.
15. Site Availability and Security
We try to keep the website accessible and accurate, but maintenance, software issues, connectivity problems or external services may sometimes interrupt access. We may modify or suspend website features when needed for maintenance, security or business operations. Nothing here excludes obligations or consumer remedies that cannot lawfully be limited.
16. Liability and Legal Rights
To the extent permitted by law, Firaki is not responsible for indirect losses arising solely from temporary website unavailability, unauthorized user conduct or misuse of products contrary to instructions. This does not exclude or limit liability for fraud, wilful misconduct, defective products, or any other matter for which liability cannot lawfully be excluded. Nothing in these Terms removes rights or remedies given to consumers by applicable law.
17. Privacy, Cookies and Advertising
Our Privacy Policy at /privacy-policy/ explains personal-data handling, payment and delivery information, analytics, optional marketing and third-party services. Our Cookies & Advertising Policy at /cookies-policy/ explains cookie categories and advertising measurement. The use of relevant technologies depends on which integrations are actually active and on applicable consent and disclosure requirements.
18. Changes to the Terms
We may revise these Terms as Firaki introduces new products, payment options, delivery services or website features. Updates will be posted with the effective date. Except where required by law or agreed otherwise, changes will apply prospectively and will not retroactively remove rights associated with earlier completed purchases.
19. Governing Law and Disputes
These Terms are governed by applicable laws of Pakistan. Where a dispute arises, please contact us first with the relevant order details so we can review the matter and attempt a resolution. Consumers retain access to any courts, regulators or remedies available under applicable law; nothing in these Terms requires a consumer to waive a right that cannot lawfully be waived.
20. Contact Information
Firaki
Office 5, 2nd Floor, Plaza 36-C, Commercial Block D, PWD Islamabad, Pakistan
Email: hello@firaki.pk
Phone/WhatsApp: 0325 1158120