Effective date: 9 November 2026
Firaki provides a 30-day limited product warranty on covered items purchased directly from https://firaki.pk. This is a limited warranty against qualifying manufacturing or workmanship defects. It is separate from our 15-day standard return and refund policy and does not restrict rights available under applicable consumer protection law.
1. Warranty Period
The limited warranty lasts for 30 calendar days from the date the order is delivered to the customer. Proof of purchase, such as an order number or invoice, is required. The warranty applies to the original purchaser of a covered product unless a product listing provides a different, clearly disclosed and lawful arrangement.
2. What the Warranty Covers
The warranty covers faults caused by defects in materials, assembly or workmanship that arise under normal, intended use during the coverage period. Depending on the product, examples may include a manufacturing fault that prevents a device from performing an advertised core function or a confirmed defect in a component supplied with the product.
A malfunction by itself does not establish warranty coverage. Firaki may review photographs, videos, operating details, the returned item and, where appropriate, product instructions to determine the likely cause.
3. What Is Not Covered
The limited warranty does not cover damage or defects caused by dropping, impact, crushing, liquid exposure where prohibited, improper charging or electrical supply, overheating due to misuse, improper installation, failure to follow instructions, incorrect application, negligent storage, unauthorized repair or modification, commercial abuse, or other customer-caused damage.
It also does not ordinarily cover cosmetic wear, normal deterioration, consumable parts or batteries whose performance changes through normal usage, damage from external events, or problems caused by an incompatible vehicle, accessory or power source. Exclusions apply only to the extent permitted by law; confirmed defects present at sale are considered according to the customer’s applicable rights.
4. How to Make a Warranty Claim
Contact hello@firaki.pk or WhatsApp 0325 1158120 within the warranty period. Include your order number, the product name, the date of delivery, a clear explanation of the problem, and relevant photographs or a short video where possible. We may ask you to carry out safe, basic checks consistent with the product instructions before arranging inspection.
Do not dismantle or alter the product to investigate a fault. Do not send an item to our office without return instructions, since the appropriate receiving procedure may depend on the product.
5. Inspection and Available Remedies
Where inspection establishes a covered defect, Firaki may offer an appropriate repair, replacement, or refund, depending on the item, stock availability, practicality and the consumer’s applicable legal rights. Replacement products may be the same model or an equivalent product agreed with the customer if the original is unavailable. No particular remedy is guaranteed where another remedy is mandated by applicable law.
A warranty claim may be declined if the issue is shown to result from excluded customer-caused damage, misuse or an unrelated external cause. We will communicate the outcome and relevant next steps after review.
6. Warranty Return Shipping
For ordinary change-of-mind returns, the customer pays return shipping under our Returns Policy. Warranty claims are assessed separately: where a qualifying defect is confirmed, Firaki will address reasonable shipping or collection arrangements consistently with applicable law and the circumstances of the case. Contact us before dispatching a warranty item so the correct process can be agreed.
7. Relationship to Other Policies
The warranty is not an extension of the 15-day change-of-mind return period. It specifically addresses qualifying product defects during the 30-day coverage window. It also does not replace any longer manufacturer warranty expressly supplied with an item, where applicable, or any mandatory legal rights concerning defective goods.
8. Contact Firaki
Firaki
Office 5, 2nd Floor, Plaza 36-C, Commercial Block D, PWD Islamabad, Pakistan
Email: hello@firaki.pk
Phone/WhatsApp: 0325 1158120